Easy Returns. Fair Refunds.
At All Shoppie, we want you to shop with confidence. If you receive a damaged, defective, or wrong product, we will help you through a fair and simple return process. This policy explains how returns, exchanges, and refunds work.
Note: Due to hygiene and safety reasons, some beauty products cannot be returned once opened or used.
What to Do During Delivery
Check Before Accepting
Please check your package in front of the delivery person. Make sure the product is correct, sealed, and not damaged.
Report Immediately
If you receive a wrong, damaged, or unsealed product, inform the delivery person right away and contact us immediately.
After Delivery
Once the product is accepted and the delivery person leaves, return or replacement may not be possible unless the product is proven defective.
Non-Returnable & Non-Refundable Items
For hygiene and safety reasons, the following items cannot be returned or refunded once opened or used:
- Personal care and hygiene products
- Products with broken or removed seals
- Discounted or clearance items
If a product is defective from the start, we will review the case and assist you.
If You Ordered the Wrong Item
Exchange Conditions
If you placed the wrong order by mistake:
- Request an exchange within 24 hours
- Product must be unused and unopened
- Original packaging is required
- Return delivery cost must be paid by the customer
Processing Time
Exchanges are processed within 2–5 working days after we receive the product.
Refund Policy
When Refunds Apply
Refunds may be approved if:
- The product is damaged
- The wrong product was delivered
- The product is unavailable after payment
Product Condition
To qualify for a refund:
- Product must be unused and sealed
- Original packaging must be intact
Refund Processing
Approved refunds are issued through the original payment method or store credit.
Processing time: 3–10 working days.
Defective or Missing Products
If a product is defective or missing parts, please share clear photo or video proof within 24 hours of delivery for review.
How to Contact Support
When submitting a return or refund request, please provide:
- Order number
- Product photos or video proof
- Short explanation of the issue
You can reach us through:
- Website support
- Facebook or Instagram
- WhatsApp or phone call
Processing Timelines
- Return processing: 2–5 working days
- Refund processing: 3–10 working days
Timelines may vary by case, but we always aim for a fair and quick resolution.
Policy Updates
By shopping at All Shoppie, you agree to this Return and Refund Policy. We may update this policy at any time without prior notice.
Our Promise to You
Your satisfaction matters to us. All Shoppie is committed to offering authentic products and handling returns honestly and fairly.
If you face any issue, our support team is ready to help and make things right.
Contact All Shoppie
Instagram: @allshoppie
WhatsApp: +880 1521-582735
Facebook: All Shoppie
We respond within 24 hours and guide you step by step.