Frequently Asked Questions

Yes, absolutely! We guarantee 100% authenticity on every single product sold on All Shoppie. All our Korean, Japanese, and international skincare and makeup products are directly sourced from authorized distributors and official brand partners. Each item comes with authentic manufacturer packaging and verifiable batch codes.

Every genuine product features a unique batch code printed on the bottom or seam of the bottle/tube. You can verify the production and expiry date using global batch checking tools like CheckFresh or CheckCosmetic, or reach out to our WhatsApp support team and we will be delighted to verify it with you.

Our beauty advisors are always available to help! Simply message us on WhatsApp (+880 1864-655372) or Facebook Messenger with your skin type (oily, dry, combination, sensitive, acne-prone) and skin concerns, and we will recommend the perfect authentic skincare routine for you.

Placing an order is simple: browse our shop, select your desired beauty products, click "Add to Bag", and proceed to checkout. Enter your delivery address and phone number, choose your preferred payment method (Cash on Delivery or Online Payment), and click "Place Order". You can also order directly via WhatsApp!

Yes! Cash on Delivery is available across all 64 districts of Bangladesh. You can conveniently pay the delivery rider in cash once your parcel arrives at your doorstep.

We accept secure payments via bKash, Nagad, Visa, Mastercard, and internet banking through 256-bit SSL encrypted payment gateways.

Yes! On every product page, you will find a "Direct Order via WhatsApp" button. You can also send us a message with the product name and your delivery details on WhatsApp at +880 1864-655372, and our team will book the order for you.

Inside Dhaka: Delivery charge is ৳80 and delivery takes 1–2 business days. Outside Dhaka (All Bangladesh): Delivery charge is ৳130 and delivery takes 2–4 business days. Cash on Delivery is available across all districts in Bangladesh!

Once your order is handed over to our courier partner (e.g. Steadfast / Pathao / RedX), you will receive an SMS and WhatsApp update with your live tracking code and link.

Yes! We encourage all customers to check the outer package and product seal in front of the delivery rider before accepting.

Please notify the delivery person immediately and contact our support team within 24 hours of delivery with clear photos or an unboxing video. We will promptly arrange a free replacement or full refund.

Yes, provided you contact us within 24 hours of delivery and the product is 100% unopened, unused, with all original security seals intact. The customer covers the return courier cost for change-of-mind exchanges.

Approved refunds are processed within 3–10 working days via your original payment method (bKash/Nagad/Bank) or instantly as All Shoppie Store Credit.

No, you can place orders as a guest. However, creating an account lets you easily track your orders, view past purchase history, save your delivery addresses, and enjoy special member discounts.

You can reach us through WhatsApp at +880 1864-655372, email us at support@allshoppie.com, or send a message on Facebook and Instagram. Our team is available to assist you.