🔄 Easy Returns • Fair Refunds

Return & Refund Policy

At All Shoppie, we want you to shop with complete confidence. If you receive a damaged, defective, or wrong product, we will help you through a fair and simple return process.

⚠️ Hygiene & Safety Notice: Due to hygiene and personal health safety reasons, cosmetics and skincare products cannot be returned or refunded once the security seal is opened or the product is used.

1 What to Do During Delivery

📦 Check Before Accepting

Please check your package in front of the delivery person. Make sure the parcel is intact, the product is correct, properly sealed, and undamaged.

⚡ Report Immediately

If you receive an incorrect, damaged, or unsealed product, inform the delivery person right away and contact All Shoppie customer support immediately.

After Delivery: Once the product is accepted and the delivery person leaves, return or replacement may not be possible unless the product is proven to have an internal manufacturing defect.

2 Non-Returnable & Non-Refundable Items

For health, hygiene, and consumer safety reasons, the following items cannot be returned or refunded:

Personal care, skincare, and hygiene products once opened or used
Products with broken, removed, or altered brand security seals
Items sold during clearance, flash sales, or marked as non-returnable

* If a product has a genuine manufacturing defect from the start, our support team will inspect the case and assist you with an exchange or refund.

3 If You Ordered the Wrong Item (Exchange Conditions)

If you placed the wrong shade or product order by mistake, you can request an exchange under the following conditions:

✓ Request exchange within 24 hours of receiving

✓ Product must be 100% unused and unopened

✓ Original packaging, tags, and box intact

✓ Return delivery courier cost is paid by customer

Processing Time: Exchanges are processed within 2–5 working days after we safely receive and verify the returned product.

4 Refund Policy & Processing

Refunds may be approved under the following conditions:

The product arrived damaged or defective during transit
The wrong item was mistakenly dispatched by our warehouse
A prepaid item becomes unavailable or out of stock

Refund Method & Timelines:

Approved refunds are issued through your original payment method (e.g., bKash, Nagad, Card) or as Store Credit according to your preference.

⏱️ Standard refund processing timeline: 3–10 working days.

5 How to Submit a Claim

When contacting our support team for a return or refund request, please provide:

🔢 1. Order Number

📸 2. Photo / Video Proof

📝 3. Brief Explanation

Please submit clear photos or unboxing video proof within 24 hours of delivery to guarantee immediate assistance.

💬 Contact All Shoppie Support

We respond within 24 hours and guide you step by step through the process:

📱 WhatsApp: +880 1864-655372 🌐 Facebook Page 📸 Instagram